Roadway Code Enforcement Officer
City of Helena
Job Purpose Under general direction, this position performs a variety of duties involved in the enforcement and communication of City roadway policies and ordinances. The position is primarily responsible for street opening compliance, site obstructions, sidewalk compliance and sidewalk snow/ice removal. The position will also be responsible to update maps using GIS that supports the Transportation Systems Department. Essential Duties These job functions are the essential duties of the position and are not all-inclusive of all the duties the incumbent may be assigned. Sidewalk Snow/Ice Removal Enforcement Program The position will receive and investigate complaints of sidewalk snow and ice ordinance violations. This consists of coordinating and supervising snow and ice removal using city staff and contractors; measuring sidewalk areas in order to produce clearance costs and civil penalties; locating ownership and preparing notification regarding amount owed for noncompliance; processing requests for appeals; writing contracts and hiring contractors for snow removal; tracking weather patterns to accurately determine snow start and stop times; managing the sidewalk snow/ice removal enforcement budget; reviewing documentation submitted by contractors for completeness for enforcement and payment purposes; and researching ordinances of other cities’ enforcement procedures for potential implementation. The incumbent will track all documents related to enforcement activities. The position will speak to various groups for public outreach necessary to educate citizens on the snow removal ordinance as necessary. ADA Compliance This position must be aware of slip, trip and fall hazards compliance elements. In addition, the position is required to comprehend the Americans with Disabilities Act (ADA) standards and supporting documents related to parks and open lands. The incumbent inspects and reviews parks and open lands facilities, ramps, features and trails for compliance with ADA standards in order to maintain an up to date transition plan. This requires the position to provide information to the public, city staff, or other parties about ADA standards relating to parks and open lands. The incumbent documents all cases where there is noncompliance or there are exemptions. Miscellaneous Duties The position responds to specific and technical requests for information and assistance from the public, city staff, and representatives of other organizations; interprets regulations, procedures, policies, systems, rules, and precedents in response to inquiries and complaints; researches and gathers information to provide accurate answers and information; resolves concerns and complaints; refers more technical questions or issues to appropriate city staff; and ensures follow-up to unanswered inquiries. The position is required to identify and apply for grant opportunities that are applicable to the programs that are overseen. Work Schedule Daily shift: 8:00a.m. - 5:00 p.m. *Hours may vary* Work Schedule: __Sun _x_Mon _x_Tues _x_Wed _x_Thurs _x_Fri __Sat Knowledge, Skills and Abilities Essential Knowledge, Skills and Abilities Related to this Position: - Knowledge of: GIS, GPS and data dictionaries Microsoft Word, Excel, Arc Map, and Arc Explorer Principles and practices as applied to city public works operations Terminology, methods and techniques used in construction of public works engineering projects Principles and practices of ADA for public right-of-ways Techniques and methods used in inspections Modern office practices, methods, and equipment including computer equipment and applicable software programs Skill or ability to: Deal with people in very sensitive and oftentimes unpleasant situations Operate map reproduction equipment Operate GIS systems and equipment Learn, interpret, and apply the policies, procedures, laws, codes, and regulations pertaining to the Roadway Code Enforcement Respond to inquiries and requests for information from the public and city personnel regarding policies and procedures Analyze situations carefully and adopt effective courses of action Independently prepare correspondence and memoranda Compile and tabulate data and information and prepare summaries and reports Communicate clearly and concisely, both orally and in writing Establish, maintain and foster positive and harmonious working relationships with those contacted in the course of work Prepare and maintain technical records and prepare reports Prepare complete and accurate maps License and/or Certificate Requirements Must possess a valid driver’s license with acceptable driving record at the time of hire and have the ability to obtain a valid MT driver’s license within six months of hire. Minimum Qualifications (Education, Experience, and Training): This position requires a Bachelor’s degree from an accredited college or university and or equivalent experience. The position also requires three years of experience in each of the following areas: Experience involving a high level of public contact including some experience dealing with the public in an enforcement, inspection, investigation, or customer service capacity; and dealing with people in very sensitive and often times unpleasant situations. Desired experience includes customer service and knowledge of municipal codes. Other relevant combinations of education and work experience may be evaluated on an individual basis.