Front Desk Clerk

Position Responsibilities: Maintain strict guest relations standards and follow company policy on company standards and standards of appearance and dress. Guest check in/out, assists in directions and guests requests. Monitor rooms and status. Fill all reasonable guest requests. Ensure front desk handles guests’ requests in a courteous, professional and efficient manner. Expert handling of telephone calls is stressed in this position. Maintain proficiency and knowledge of related guest activities, operations, rates, policies and procedures. Work on special projects as assigned. Maintain strict confidence regarding company related matters. Follow company policies and procedures in the control and handling of hotel assets and monies under the control of the Front Office. Report any discrepancies or control breakdowns to the Front Desk Manager immediately. Comply with all company and departmental policies and procedures.