Customer Care Specialist

A 2 Z Staffing Solutions
Job Description
May perform one or more of the following:
•             Using a computerized system, responds to customer inquiries in a call center environment.
•             Responds to telephone inquiries and complaints using standard scripts and procedures.
•             Gathers information, assesses customer needs, researches/resolves inquiries and logs customer calls.
•             Enrolls/un-enrolls clients, and if applicable everyone on the case by phone or paperwork with a provider.
Acts as an advocate for the Medicaid client.
•             Educates clients about managed care access, rights and benefits through outreach scripts.
•             Complete incorrect returned mail.
•             Receive incoming mail and apply requested changes.
•             Weigh and stamp mail with postage meters.
•             Fold letters, circulars, or other documents and insert into envelopes for distribution.
•             Ensure office is adequately stocked with mail supplies.
•             Check voicemail and Fax routers.
•             Verify images of documents.
•             Attend scheduled staff meetings.
•             Complete required assigned training.
•             Track daily task for quality review.
•             Report system outages or errors.
•             All other duties as assigned.
Required Skills:
Outgoing and energetic attitude
Ability to communicate clearly and confidently
Ability to multi-task
Ability to analyze new situations and apply problem-solving skills
Ability to relate to the customer
Ability to remain calm under pressure
Ability to adapt to and incorporate new technologies
Ability to learn from past mistakes (and Successes!)
Ability to manage time effectively
General conversational ability and call control
Attention to detail
Grammar and spelling accuracy
Preferred Skills:
One year medical insurance or medical office experience
Proficient 10-key by touch
45 wpm typing minimum with exemplary accuracy
Hours: normally 8-5 or 9 to 6 , M-F, Limited overtime may be required to meet contractual obligations.
Describe the physical requirements, (i.e.lifting, walking between 5 buildings, moving equipment)=Limited physical requirements. Typical office environment. Phone and keyboard for lengthy periods of tim
Contact Information
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