Mount Helena

Customer Service Representative

Valley Bank
Job Description
OVERALL FUNCTIONS As the primary contact for most bank customers, you the Customer Service Representative (CSR) are responsible for supporting the continued development of customer relationships through providing a consistent level of exceptional service. NATURE AND SCOPE OF JOB As a part of a team, you are the front-line liaison for all customer contact areas. While supporting customer care in both the lobby and drive-up, you will engage, actively profile, and present solutions to satisfy the complete needs of each customer while processing standard banking transactions. You will follow through with customer issues and refer to appropriate banker for completion of sales. You will play an active role in self development by being aware of your performance and actively requesting support or training as needed. In addition, you will ensure compliance with regulations and audit standards as they relate to job responsibilities. The assigned work hours may vary and will include some weekends and non-traditional holidays. Specific Responsibilities and Duties: Customer Care Operational Functions Sales Compliance and Security /Cash Control Community Service
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